preguntas frecuentes

-Delivery

How long is your delivery time?
It depends on where you are.
US/CA: 5-15 Workdays
EU: 7-15 Workdays

How long does it take to process my order?
Most orders are processed and shipped within 3-5 business days.

We will email you a tracking number once your order has shipped.

I still haven't received my shipping confirmation email?
The shipping confirmation email will be sent to your email address after your package has been shipped.
But sometimes it might be due to your spam.
You also may have left the wrong email address.
Contact us, so we can cover you.


What's my tracking number?
After shipping, customers will receive a shipping confirmation email with the tracking number.

How can I track my order?
To track your order, please go to Track My Order page.
Enter your tracking number and you will be able to track your order.

-Payment:
What payment methods do you offer?
You can pay with Visa, Mastercard or Paypal.

-After sale:
I made a mistake in my order. Can you change it?
Each order is delivered with an order confirmation email.
Please read it carefully and confirm your purchase details.
Address and contact details are correct.
You can contact us within 24 hours of placing your order to make changes.

I want to return or refund.
If items you have purchased do not meet your expectations,
Including defective, damaged, not as described, you can email us for a refund or exchange within 14 days from the date of delivery.

How long can I get my refund?
After your refund is issued, it will be posted to your account within 3-5 business days.

-Cancel or exchange order:
If you need to cancel or change your order, please contact us before it is shipped.
Please note that a full refund is only valid for cancellations made within 24 hours of purchase.

-Sender:
Please contact us before returning the order. We will tell you the return policy and address.


If you have other questions, please feel free to contact us.