Return & Refund Policy
Returns & exchanges
If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery.
To be eligible for a return, please confirm the following:
- The items to be returned remain unused, undamaged, unwashed and in the original packaging.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 14 days from the date of receipt to change their mind and return the items. You can request a return by contacting us. After receiving the return, you will receive a refund. The shipping costs will be billed to the customer at most once (including returns).
(Please contact us for the closest return address in your area.)
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3-5 working days of receiving your return.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact us. We will answer you as soon as possible.
You can cancel your order before your item is shipped. Please contact us if you want to cancel your order.
(d) Shipping damage claims
We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us.